Refund Policy

1. Overview
This Refund Policy outlines the terms under which refunds may be issued for services provided on our real estate advertising platform. By using our services, you agree to the terms stated below.

2. Non-Refundable Services

All payments made for the following services are non-refundable:

• Property listing fees (standard or premium)
• Featured or promoted property advertisements
• Banner advertising placements
• Subscription or membership plans (once activated)

Once a listing or advertisement is published on the website, it is considered delivered and cannot be refunded.

3. Eligible Refunds

Refunds may be considered only under the following circumstances:

• Duplicate payment made by the user
• Payment processed successfully but listing was not published due to a technical error
• Service was not delivered as described due to a fault on our platform

All eligible refunds are subject to review and approval by our support team.

4. Refund Request Process

To request a refund, users must:

• Submit a request within 3–5 business days of the transaction
• Provide proof of payment (receipt or transaction ID)
• Clearly state the reason for the refund request

Requests can be sent via email or through our official support channel.

5. Processing Time

Approved refunds will be processed within 7–14 business days. The time taken for the funds to reflect in your account may vary depending on your bank or payment provider.

6. Cancellation Policy

Users may cancel a service before the advertisement is published to receive a full refund. Once the advertisement goes live, cancellations are not eligible for refunds.

7. Modifications and Corrections

We encourage users to carefully review their listings before submission. However:

• Minor edits may be allowed after publication
• No refunds will be issued for user errors (e.g., incorrect property details, pricing mistakes)

8. Contact Information

For any questions regarding this Refund Policy, please contact us:

9. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the website.